NHS Director of Patient and Public Relations, Erielle Stout, was recently awarded the 2017 Department Director of the Year award by Hospital Administrator and Executive VP, Jim Berry.
TAHLEQUAH, OKLAHOMA – Northeastern Health System recently named Director of Patient and Public Relations, Erielle Stout, as the 2017 Department Director of the Year. Erielle was chosen from among more than 50 qualified directors for her strong work ethic and commitment to the health system, as well as for the results of her work.
“Erielle always exemplifies leadership and commitment,” said Executive Vice President and Hospital Administrator, Jim Berry. “She doesn’t look to the left or right to see who is with her. She decides that she is all in and welcomes those who want to work on that task with her. If she’s the only one then she is ok doing it on her own.”
One of Erielle’s job responsibilities is improving the patient satisfaction, or HCAHPS, scores. Through her work with patients, their family members, and the staff, HCAHPS overall scores at NHS improved by almost 20 percent in the past year and a half.
“We believe this increase is a direct result of the changes we made by creating a Public Relations and Patient Satisfaction position, filled by Erielle,” said Berry. “She works closely with all departments throughout the hospital to make sure we are exceeding patient expectations at all times. She makes daily customer service rounds to speak with patients, their family members and staff, in an effort to manage the expectation of care for patients and talking up the various departments reflected on the survey.”
Erielle began her career with NHS, then known as Tahlequah City Hospital, in 2012. She served as a nurse aide on the Medical/Surgical Unit before moving to the clerk position on the same unit. She was then “I feel so honored to be named the director of the year,” said Erielle. “I have had the privilege of wearing multiple hats at Northeastern Health System and have always looked up to the leadership of the facility. To think that I am considered to be one of them now, and get this award, is the highest compliment from my peers and administration.”
Erielle has served in her current role for only two years, but they have been a very busy two years. In addition to raising the HCHAPS scores, she has successfully implemented the re-branding process of the hospital from Tahlequah City Hospital to Northeastern Health System. She created a social media presence for NHS including the growth of the Facebook page from 17 page followers to more than 7,100 page followers in less than a year and a half. She assisted with the production of commercials that had the opportunity to run during the Olympics, and initiated geo-fencing and re-targeting with YP and Google, allowing online viewers to turn into actual patients (over 1 million impressions a month).
Erielle also plans and organizes the Health System’s annual Hearts of Gold Gala, which raises more than $1.2 million to go towards student scholarships.
“It still feels like I need to pinch myself every now and then due to the fact that I get paid to do what I love to do,” said Stout. “We have the best of the best working at NHS and it is an honor to call them my work family.”
Erielle became a member of the Delta Phi Chapter of Delta Zeta as a collegian at Northeastern State University. She served on the Panhellenic Council, Homecoming Committee, Big Event Committee, Community Service, Canned Food Drive, Small Event, MLK Day of Service and 9/11 Day of Service.